DIGITAL CLOUD SERVICES

As a registered Salesforce Consulting Partner, the KMAC team plans, designs, builds and implements Salesforce Cloud Solutions across all verticals custom fit to your business needs. Once you have fine-tuned your operational strategy, sales strategy and customer service strategy with the right people onboard, then it’s time to equip your people with tools that can maximize their productivity and provide data to track and measure your progress toward your desired future state.

We recognize no business can realize it’s full profit potential until each department is working together in harmony. Operational efficiency hinges on timely communication, synchronized updates, reliable data and built in accountability measures allowing decision makers to move with speed and accuracy. Our digital cloud services will help you optimize your organization by breaking down the silos that are keeping your organization from growing to its full potential.

CONTACT US TODAY

Book your discovery call with us today and learn more about how we can help build your business.

SALES CLOUD OVERVIEW

Sales Cloud is a fully customizable product that brings all the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service, business analytics and provides access to thousands of applications through the AppExchange. It takes repetitive business processes and automates them, buying back time for your employees. You’ll get to enjoy predictive analytics and real-time updates on the status of your business' health to enable your organization to vault to the next level!

Versions Available: 1) Group 2) Professional 3) Enterprise 4) Unlimited 5) Performance

SALESFORCE CLOUD SOLUTIONS

Sales Cloud: bring together all your customer information for real time updates while automating repetitive business processes.

Sales Cloud is a customizable product that brings all the customer information together in an integrated platform incorporating marketing, lead generation, sales, customer service and business analytics. It takes repetitive business processes and automates them, buying back time for your employees. You’ll get to enjoy predictive analytics and real-time updates on the status of your organizations’ health enabling growth.

STEP #1
PLANNING PHASE – FIRST MEETING - Understanding Company Processes
CURRENT STATE

It’s important for us to go deep into learning about what your organization is really trying to do and how you have planned to accomplish that from the outset. Our objective is to learn about your organization’s data, various business processes and how Salesforce can translate this information into automated processes.

STEP #2
ANALYSIS OF INFORMATION CAPTURED FROM FIRST MEETING - SECOND MEETING

The second meeting involves a Diagnosis of information and data collected.

 

STEP #3
DESIGN PHASE - THIRD MEETING

  • We create a customized Salesforce solution design document with a specific implementation plan; (mapping);

STEP #4
BUILD PHASE - FOURTH MEETING

STEP #5
TEST PHASE (TEST & LEARN - Validation) - FIFTH MEETING

STEP #6
IMPLEMENTATION PHASE - SIXTH MEETING

There are six steps in our process and if you are unsure or can’t answer any of the questions, that’s ok. We want to tackle the current state, address the status quo and then discuss how you see things in future. This process can be as complex or as simple as needed. We’ll help you navigate through the process, identify the pitfalls and watch-outs  that we’ve experienced to set you and your organization up for success. Preparation is the key to avoid unnecessary costs and fees.

FURTHER ADVANCEMENT POSSIBILITIES WITH SALESFORCE LIGHTENING

Field Service: provides your organization with the tools that you need to manage work orders, schedule, and your mobile workforce. Schedule a field technicians workload, maximize their work day while improving customer service. When you set up a mobile-friendly field service hub in Salesforce, you will save time, increase employee productivity, and ultimately improve customer satisfaction.

Service Cloud: companies that sell services and/or products will benefit from an AI-powered service platform that delivers and omni-channel customer experience. Capture actionable insights about your customer to grow your business, empower your teams to act faster, smarter, and more productively capture actionable insights about your customer to grow your business, and empower your teams to act faster, smarter, and more productively. Doing so ensures your customer service team has every customer detail at their fingertips to quickly resolve customer issues keeping customers happy and loyal.

Pardot: this is B2B marketing automation that generates high quality leads, accelerates your sales cycle, builds meaningful relationships all while measuring your marketing ROI tracking your outbound marketing campaigns by the second. The outcome is a better understanding of how to engage your customers with compelling media and messaging.

Marketing Cloud: send the right message to the best channel, generating the greatest reach to your preferred market and close more business.

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